Frequently Asked Questions
Q: When will my pre-sale order ship?
A: All pre-sale orders will ship after the conclusion of the pre-sale. Please allow up to 60 days after shipping confirmation for the item to be received.
Q: Where does my order ship from?
A: All orders ship from within the United States.
Q: Will I have to pay international taxes or fees?
A: Your order may be subject to import duties and taxes, which apply once a shipment reaches your country. Actual fees may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Bronson cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, and you should contact your local customs office for further assistance.
Q: What type of movements are used?
A: There are many movements we could have chosen, but we went with the industry leading Swiss, Japanese Miyota, and Chrono.
Q: Are Bronson watches handcrafted?
A: Absolutely. Watch making is of the last of the hand made arts. We don't skimp on the details. From the straps, to the dials and crowns, it's all put together by human hands.
Q: Is there a warranty on Bronson watches?
A: Bronson has a limited warranty that covers manufacturer's defects for one year after the original purchase date. If the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. Please see our warranty policy for more
Q: Is there a warranty on Bronson bracelets?
A: Bronson has a limited warranty that covers manufacturing defects in material or workmanship on all of our bracelets as well. Please see our warranty policy for more.
Q: How can I make a return?
A: Any brand new product can be returned to the return address listed on the receipt for a full refund or store credit within 30 days of delivery. We offer free and easy returns for all domestic and international orders over $75 USD. Please contact us at firstname.lastname@example.org to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.